Lewisham Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Lewisham Storage provides storage services to customers in the UK. By making a booking, using a storage unit, or otherwise placing goods into storage, you agree to comply with these terms. They are designed to create a clear, fair, and legally sound agreement between the customer and the storage provider. In these terms, references to “we”, “us”, and “our” mean Lewisham Storage, and references to “you” and “your” mean the person or business entering into the storage agreement.

These terms apply to all storage services supplied by Lewisham Storage, including short-term and long-term storage, business storage, domestic storage, and any associated services made available as part of the storage arrangement. They are intended to cover the booking process, payment obligations, cancellation rights, liability rules, waste handling, and the legal framework governing the contract. If any part of these terms is not clear, you should ask for clarification before completing your booking.

We may update these terms from time to time to reflect changes in our business operations, law, or standard practices. The version of the terms in force at the time of your booking will apply to your agreement unless we notify you otherwise. Your continued use of storage after any update will be treated as acceptance of the revised terms where lawful and appropriate.

Booking Process

To arrange storage with Lewisham storage services, you must provide accurate information when making your booking. This includes your full name, contact details, billing information, and details of the goods you intend to store. If the storage is for business purposes, we may request additional identification and proof of authority to act on behalf of the business. We reserve the right to refuse a booking where the information provided is incomplete, inaccurate, or suggests that the goods are unsuitable for storage.

A booking is only confirmed when we have accepted your request and, where required, received any initial payment or deposit. Confirmation may be issued electronically or in writing. The booking will identify the storage unit or space, the agreed start date, the fee structure, and any special conditions that apply. You are responsible for checking the confirmation carefully and notifying us promptly of any errors.

You must not use the storage unit for any unlawful purpose or to store items prohibited under these terms. We may ask to inspect items at the time of move-in or at any later stage where we reasonably believe the goods may be unsafe, illegal, or in breach of this agreement. Access to the unit may be restricted if you fail to complete any required documentation, identification checks, or safety declarations.

Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include the storage fee, administration fees, security deposits, late payment charges, and any additional service fees expressly set out in your booking. The rates applicable to your storage arrangement will be the rates notified to you at the time of booking, or any revised rates applied in accordance with these terms. If the storage period continues beyond the initial term, you will remain liable for charges until the agreement is lawfully ended and the unit is fully vacated.

Payments must be made using the payment methods we accept from time to time. If a payment fails, is reversed, or is not received by the due date, we may suspend access to your storage unit, apply reasonable administration fees, and/or take steps to recover the outstanding balance. Interest may be charged on overdue sums at the statutory rate or, where lawful, at a reasonable commercial rate from the due date until payment is made in full.

Cancellations and Ending the Agreement

You may cancel your booking before the storage start date by giving notice in accordance with the cancellation period stated in your booking confirmation. If no specific cancellation period is stated, a reasonable notice period will apply. Where services have already begun, you may be required to pay for the period used, any non-refundable fees, and any reasonable costs incurred by us in preparation for your storage.

We may end the agreement with immediate effect if you breach these terms, fail to pay amounts due, use the storage for illegal or hazardous purposes, or otherwise create a risk to our staff, property, or other customers. We may also terminate the agreement on reasonable notice for operational, legal, or safety reasons. On termination, you must remove all items immediately or by the date stated in our notice. If you do not do so, we may exercise our rights under this agreement and applicable law, including the right to move, dispose of, or sell goods where lawful and after giving any required notices.

Liability and Insurance

You store goods at your own risk, subject to the limits set out in these terms and any rights you have under UK law. We do not accept responsibility for loss or damage arising from events outside our reasonable control, including fire, flood, storm, theft by third parties, accidental damage not caused by our negligence, or failures of utilities or security systems where we have taken reasonable care. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not responsible for the contents of your stored items, their condition, or whether they are suitable for storage. It is your responsibility to ensure that your goods are properly packed, secured, and insured for their full replacement value. We strongly recommend that you maintain your own insurance cover for the duration of the storage period. If we offer any insurance option, it will be subject to separate policy terms and the limits stated in the relevant documentation.

Prohibited Goods and Waste Regulations

You must not store hazardous, illegal, stolen, perishable, contaminated, or environmentally harmful goods in a Lewisham Storage unit. Prohibited items include, without limitation, explosives, firearms, ammunition, flammable liquids, toxic substances, gas cylinders, live animals, plants requiring care, and any item that could damage the premises, endanger people, or breach applicable law. We may refuse access to, remove, or require the immediate collection of prohibited items if we suspect they are present.

You must comply with all relevant UK waste regulations and environmental laws when placing items into storage or removing them from storage. Waste, rubbish, or unwanted goods must not be left in the unit unless we have expressly agreed to accept them as part of a lawful service. You remain responsible for ensuring that any waste is disposed of legally and through an authorised route. Where items are abandoned, contaminated, or require specialist disposal, you may be charged the reasonable costs of handling, removal, storage, and lawful disposal, including any fees imposed by third-party contractors or regulators.

Any item that may create mould, pests, leaks, fumes, or contamination must be properly prepared before storage. If we reasonably believe that your goods are causing a nuisance, health and safety risk, or environmental issue, we may take action without prior notice where urgent intervention is necessary. You will remain liable for all associated costs and losses caused by your breach of these requirements.

Access, Use, and Security

You are responsible for keeping your access credentials, keys, codes, and any security information confidential. You must not share access details with unauthorised persons. If you believe access credentials have been lost, stolen, or compromised, you must notify us promptly. We may change access arrangements where necessary to protect the security of the premises or other customers.

You must only use the storage unit for lawful storage and not for sleeping, business operations involving frequent customer visits, repair work that creates hazards, or any activity not expressly permitted by us. You must keep the unit locked where required and ensure that goods do not exceed the storage area, interfere with other units, or block access routes. We may remove obstructions or charge for any resulting costs where you fail to comply with these obligations.

Inspection, Relocation, and Our Rights

We may inspect your storage unit at reasonable times and, in an emergency, at any time, to ensure compliance with these terms, protect safety, or carry out repairs, maintenance, or legal obligations. Where possible, we will give prior notice. If required for operational, security, or regulatory reasons, we may move your goods to another unit of similar size and standard. If we do this, we will take reasonable care, but you remain responsible for the packing and condition of your belongings.

If you fail to pay sums due, fail to vacate after termination, or breach these terms in a serious way, we may exercise any lawful lien or other remedy available to us under the contract or law. This may include withholding access until amounts owed are paid, charging storage for continued occupation, and, where lawful, selling or disposing of goods after giving the required notice. Any surplus proceeds from a lawful sale will be dealt with in accordance with applicable law after deducting sums owed and reasonable costs.

Data, Notices, and General Provisions

We will process your personal data in accordance with applicable UK data protection law and our privacy practices, where relevant. We will use your information to administer your booking, manage payments, communicate with you, and comply with legal or regulatory duties. You must keep your contact details up to date so that we can send notices, invoices, and other important communications to the correct address, email, or phone number you provide.

If we send notice under these terms, it will be treated as received when delivered to the last contact details notified by you, provided it is sent in a reasonable manner. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right.

Governing Law

These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law gives you the right to bring proceedings elsewhere.

By using Lewisham Storage, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a clear framework for the provision of storage services while protecting both your interests and ours. If you do not agree to any part of these terms, you should not complete a booking or place goods into storage.