Storage Lewisham Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Lewisham provides storage, removal, packing, collection, delivery and related services. By placing a booking, using our website, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company booking or paying for the services, or on whose behalf the services are arranged.

Services means any storage, removal, packing, loading, unloading, transportation, delivery, collection, or related services provided by Storage Lewisham.

Goods means any items, belongings or property that we handle, transport or store for you.

Contract means the agreement between Storage Lewisham and the Customer for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

Storage Lewisham provides household and commercial removals, storage solutions, and associated services in its operating area, together with national and, where agreed in writing, international moves. The exact services to be provided will be set out in our quotation and confirmed in the booking confirmation.

Any additional services requested after the initial booking, including changes to dates, addresses, volume of goods, access requirements, or packing, may incur additional charges and will only be carried out subject to availability and our written or recorded confirmation.

3. Booking Process

3.1 Enquiry and quotation

Customers may request a quotation by providing accurate information about the property, access, inventory of goods, dates, and any special requirements. Quotations are based on the information supplied and are subject to revision if that information is incomplete or inaccurate.

3.2 Acceptance of quotation

A Contract is formed when you accept our quotation and we confirm your booking. Acceptance may be made in writing or by any other method we reasonably accept, including electronic acceptance. All bookings are subject to availability and to these Terms and Conditions.

3.3 Changes to booking

If you wish to change the date, time, addresses, storage duration, or scope of services, you must notify us as soon as possible. We will try to accommodate any changes but cannot guarantee availability. Changes may result in revised charges and will only be valid once confirmed by us.

3.4 Minimum charges

We may apply minimum charges for small jobs, short storage periods, or limited-distance moves. Any such minimum charges will be stated in your quotation where applicable.

4. Access and Customer Responsibilities

The Customer is responsible for ensuring suitable and safe access to the premises for our vehicles and staff on the agreed dates and times.

You must:

Ensure that lift, parking, loading bay and entry arrangements are in place and that all necessary permissions, permits or authorisations have been obtained in advance where required.

Inform us of any access restrictions, narrow roads, height limits, parking controls, internal stairs, or other obstacles that may affect the service.

Be present, or arrange for an authorised representative to be present, during collection, loading, unloading and delivery to agree positioning of items and to sign any documentation.

Properly prepare and pack any items that are not being packed by us, using suitable materials and techniques to minimise the risk of damage.

Disconnect and secure any appliances in accordance with manufacturer instructions prior to removal or storage.

5. Payments and Charges

5.1 Pricing

All prices are quoted in pounds sterling unless otherwise stated and are based on the details supplied at the time of quotation. Prices may include, where applicable, loading, unloading, transport, labour, basic equipment, and any agreed storage charges.

5.2 Deposits

We may require a deposit to secure your booking. The amount and due date of any deposit will be specified in your quotation or booking confirmation. Your booking is not fully confirmed until the deposit is received.

5.3 Payment terms

Unless otherwise agreed in writing, payment for removal services is due no later than the last working day before the service date, and payment for storage services is due in advance for each storage period. Ongoing storage is usually billed monthly or as otherwise specified.

We reserve the right to withhold services, refuse to load, or deny access to stored goods if payment has not been received in cleared funds by the due date.

5.4 Late payments

If payment is not received on time, we may charge interest on overdue amounts at a reasonable rate consistent with applicable law, together with any reasonable administrative costs incurred in recovering the debt.

5.5 Price adjustments

We may adjust our charges in the event of:

Significant changes to fuel costs, tolls, or statutory charges beyond our control.

Material differences between the information you provided at the time of quotation and the actual circumstances on the day.

Requests for additional services that were not included in the original quotation.

6. Cancellations and Postponements

6.1 Customer cancellation

If you wish to cancel or postpone your booking, you must notify us as early as possible. The following may apply unless otherwise agreed in writing:

Cancellations or postponements made more than a specified number of working days before the service date may incur no charge or a reduced administrative fee.

Cancellations or postponements made within a short time before the service date may incur a percentage of the total quoted price or the full fee, depending on how much notice is given. The applicable timeframes and charges will be detailed in your quotation where relevant.

Any non-refundable third-party costs already incurred on your behalf may be charged in full.

6.2 Our right to cancel

We may cancel or suspend the Contract if:

You fail to pay any sum when due.

You are in material breach of these Terms and Conditions.

We are prevented from carrying out the services by events beyond our reasonable control, including severe weather, accidents, road closures, strikes, or other operational issues.

In such cases, we will use reasonable endeavours to notify you as soon as possible and, where feasible, to reschedule the service. Our liability in such circumstances will be limited as set out in the liability section.

7. Storage Terms

7.1 Storage units and allocation

We will allocate suitable storage space for your goods, which may be in a container, unit, or shared storage area, at our discretion. We may move your goods within our storage facilities for operational reasons, provided that this does not materially affect the safety of your items.

7.2 Access to stored goods

Access to stored goods is by prior arrangement and may be subject to reasonable access charges and identification requirements. We may restrict access in the event of overdue payments or safety concerns.

7.3 Non-payment and lien

If storage charges or any other sums remain unpaid, we have a lien over the goods and may retain them until all amounts due are paid in full. After giving reasonable notice as required by law, we may sell or dispose of some or all of the goods to recover outstanding sums and reasonable costs, accounting to you for any surplus after deductions.

8. Goods Not Accepted for Storage or Removal

Unless we have agreed in writing in advance, we do not accept or handle the following items:

Explosive, flammable, corrosive, toxic or hazardous substances.

Compressed gases, firearms, ammunition or weapons of any kind.

Perishable or refrigerated goods, live plants or animals.

Illegal goods or items obtained unlawfully.

Cash, securities, deeds, bonds, precious metals, jewellery or similar high-value items beyond our standard limitations.

Any items which are, or may become, a nuisance, health risk, or danger to persons or property.

If any such items are found in your goods, we may remove, dispose of, or make them safe at your expense and without liability to you, in accordance with applicable law.

9. Waste and Recycling Regulations

9.1 Prohibited waste

Our services are not a substitute for licensed waste disposal services unless explicitly stated. We do not accept controlled waste, hazardous waste, clinical waste, or any waste requiring special permits or treatment, unless we have specifically agreed and are appropriately authorised to handle it.

9.2 Customer obligations

You must not present waste or unwanted items for removal or storage as though they were regular household or office goods. Any waste or materials requiring disposal should be clearly identified in advance so that we can confirm whether we are able to handle them and what charges and conditions will apply.

9.3 Compliance with law

Both we and you must comply with all applicable environmental and waste regulations. If you ask us to dispose of items, you confirm that you have the right to do so and that the items are not hazardous or controlled waste unless we have agreed otherwise in writing.

Any costs, fines or penalties arising from your failure to properly identify or lawfully dispose of waste may be charged to you in full, together with any reasonable administrative expenses.

10. Liability and Limitations

10.1 Our duty of care

We will exercise reasonable skill and care in handling, transporting and storing your goods. However, our liability is subject to the limitations set out in this section.

10.2 Excluded liability

We are not liable for:

Normal wear and tear, or minor marking or scratching that may arise from handling and transport.

Damage to goods that are inherently defective, poorly constructed, or not fit to be moved.

Loss or damage resulting from your failure to adequately pack items when you have chosen to self-pack.

Loss of data or software, or damage to the internal workings of electrical or electronic equipment unless there is visible external damage.

Loss or damage where you or your representative have signed a delivery or inventory note without recording the damage at the time of delivery, unless it would not reasonably have been discovered then.

10.3 Limits on claims

Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, will not exceed a reasonable limit per item or per consignment, as specified in your quotation or any separate cover you have purchased, except where liability cannot lawfully be limited.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with our services.

10.4 Notification of loss or damage

You must notify us in writing of any apparent loss or damage as soon as reasonably practicable, and in any event within a reasonable period after delivery or after you become aware of the issue. We may require supporting evidence and an opportunity to inspect the goods before any claim is agreed.

10.5 Insurance

You are strongly advised to arrange adequate insurance for your goods for the duration of the removal and storage period. Where we offer insurance or extended cover, this will be subject to separate terms and conditions, which you should review carefully.

11. Events Beyond Our Control

We are not responsible for any failure to perform, or delay in performing, any of our obligations under the Contract that is caused by events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, fire, flood, accident, road closures, traffic delays, war, acts of terrorism, strikes, lockouts, industrial disputes, or the actions of third parties.

If such an event occurs, we will inform you as soon as reasonably possible and take reasonable steps to minimise the impact. Where appropriate, we will offer a revised date or alternative arrangements. Our liability will remain limited as described in these Terms and Conditions.

12. Complaints

If you are dissatisfied with any aspect of our services, you should contact us as soon as possible, providing full details of your concerns. We will investigate your complaint and aim to respond within a reasonable timeframe. Raising a complaint does not remove your obligation to pay any undisputed amounts due under the Contract.

13. Data Protection and Privacy

We will collect and process personal information about you for the purposes of administering your booking, providing the services, handling payments, and, where applicable, complying with legal obligations. We will handle your data in accordance with applicable data protection laws and our internal policies. By using our services, you consent to such processing and warrant that all data you provide is accurate.

14. Variations to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time you accept your quotation will apply to your Contract, unless we agree otherwise in writing. Any variations to these terms must be agreed in writing by an authorised representative of Storage Lewisham.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions, including non-contractual disputes or claims.

16. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

Nothing in these Terms and Conditions is intended to, or shall be deemed to, create a partnership or joint venture between you and us. You may not assign or transfer your rights or obligations under the Contract without our prior written consent.

A person who is not a party to the Contract shall not have any rights to enforce its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.

These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and Storage Lewisham relating to the services and supersede all prior discussions, correspondence, and understandings.